NO-SMOKING POLICY
Azalea Gynecology has a no-smoking policy. Smoking is prohibited in and around the building.
CELL PHONES
For the courtesy of others, please turn off cell phones.
ARRIVAL
Please arrive 15-20 minutes prior to your appointment. Our Providers run on time, and when you are not on time, it puts the Providers behind the rest of the day. If you are late, then you may be asked to reschedule. We only allow a 5 minute window, due to the length of our appointments. Please understand that most of our appointments are 20-30 minutes, and if you are late, then have to complete paperwork, there is no time to spend with the Provider.
If you are an early appointment, our doors open at 7:00am, so please come in.
Each time you visit Azalea Gynecology, you will be asked to present a photo ID as well as your insurance card. We reserve the right to reschedule your appointment should you forget to bring either with you.
CONTACT/INSURANCE INFORMATION
Patients are responsible to contact our office, and provide us with any and all new contact information when it changes. This includes any changes to the following: name, address, phone numbers, email addresses, employer, insurance and responsible parties. Failure to do so may result in our inability to contact you regarding your health care and financial concerns, which may lead to your dismissal from Azalea Gynecology.
SOCIAL SECURITY NUMBERS
Unless paying in full at time of service, Azalea Gynecology requires patient and policyholder Social Security numbers on all accounts. It is also office policy to obtain driver’s licenses of patients 18 years of age and older or the responsible party if the party is under 18 years of age.
APPOINTMENTS
All patients are seen by appointment only. Our office will make a courtesy call to confirm all appointments three to four days prior to your appointment. Due to the nature of our practice, we occasionally need to reschedule an appointment you have made and appreciate your understanding should this be the case. We ask that you give us at least 24 hours notice if you need to reschedule.
- A PATIENT WHO MISSES, CANCELS OR RESCHEDULES WITHIN 24 HOURS OF HER SCHEDULED APPOINTMENT WILL BE CONSIDERED A “NO-SHOW.”
- THESE PATIENTS WILL BE CHARGED A $50-$200 NO-SHOW FEE BASED UPON THE APPOINTMENT TYPE THEY MISS. CANCELLATIONS OR RESCHEDULES MAY ONLY BE MADE MONDAY-THURSDAY, 8:00 a.m. – 5 p.m.
- PATIENTS WHO NO-SHOW THREE TIMES WITHIN A 12-MONTH PERIOD WILL BE DISMISSED FROM OUR PRACTICE.
TELEPHONE
During office hours, the Azalea staff attempts to answer each call. However, from 12:00pm-1:00pm and when phone lines are busy, please follow the telephone prompts for voicemail. If you have a medical question or concern, our staff will take your information and our clinical staff will return your call. If you feel you have an emergency that cannot wait for regular office hours, please go to the nearest emergency room and they will contact the on-call physician. For urgent issues that must be addressed outside our normal office hours, call the office and listen to the answering machine for instructions.
PRESCRIPTION REFILLS
Contact your pharmacy for all prescription refills. The pharmacy will contact our office with any concerns. Our office processes refills within 48-72 hours.
ANNUAL WELLNESS VISIT
Wellness visits and problem visits may sometimes be combined and will be billed accordingly. Complex problems may require additional visits.
TEST RESULTS
Azalea Gynecology patients will be notified of all test results unless otherwise specified. Please be advised that if you have not heard from us within the time frames furnished, contact our office for your results.
- Pap smears: three weeks
- Ultrasounds: two weeks
- Biopsies and blood testing: two weeks
- Mammograms: within two weeks of testing
SELF-PAY
You will be required to pay in full at completion of your visit.
LABORATORY CHARGES
All laboratory tests performed at Azalea Gynecology are processed and billed to you by outside laboratories. The charge for this testing is in addition to your office visit. Your insurance information will be forwarded as a courtesy for billing purposes. We will not file claims with Medicare, Medicaid and Tricare.
FINANCIAL/INSURANCE
Azalea Gynecology participates with several major insurance carriers, and we will file your insurance claims as a courtesy. HOWEVER, IT IS YOUR RESPONSIBILITY, AS THE INSURED, TO DETERMINE IF WE ARE A NETWORK PROVIDER AND HOW YOUR BENEFITS APPLY. Understand that if you do not have a valid authorization from your insurance company to cover services performed, or Azalea Gynecology does not participate with your insurance company, you will be personally responsible for the charges in full, and agree to pay, in full, any co-pays, deductibles or co-insurance amounts that your insurance company deems your responsibility. This includes those resulting from your failure to obtain the necessary referrals and/or other authorizations from your primary care and/or referring physician when required. Patient credit balances of $50 or less will remain on account at Azalea unless specifically requested by the patient. Verification of eligibility will be determined by our office as a courtesy, but does not ensure payment for the services provided. ELIGIBILITY INFORMATION IS OBTAINED FROM YOUR INSURANCE COMPANY BUT IS NOT GUARANTEED BY AZALEA GYNECOLOGY. Our practice is committed to providing the best treatment possible for our patients, and we charge what is usual and customary for our area. You are responsible for payments in full regardless of any arbitrary determination of usual and customary rates. ALL OUTSTANDING BALANCES, CO-PAYMENT, DEDUCTIBLE AND COINSURANCE AMOUNTS ARE DUE PRIOR TO SERVICES BEING PROVIDED, AND YOU WILL BE BILLED AFTER YOUR VISIT FOR ANY ADDITIONAL AMOUNTS YOUR INSURANCE CARRIER DETERMINES TO BE YOUR RESPONSIBILITY. Outstanding balances 120 days and older will be submitted to our collection agency. Failure to comply with this financial policy may include collection activity and legal action. Any fees incurred in the collection of an outstanding debt will be the patient’s additional responsibility.
INSURANCE ACCEPTED
All BCBS, United Healthcare/UMR/UHC Advantage AARP/UHC Advantage Medicare, Cigna, Aetna/Aetna State, Ambetter, Partners Direct Health, Multi-Plans, Medicare & most Managed Medicare.
WE NOW PARTICIPATES WITH MOST OF THE NC MANAGED MEDICAID PLANS AND MEDICAID DIRECT. NO TRICARE OR HUMANA MEDICARE AT THIS TIME.
PAYMENT METHODS
Full payment is due at the time of service. Azalea Gynecology accepts Visa, MasterCard, AMEX and Discover cards as well as your personal check and cash.
